What I have an unknown section (or people) in my new Canvas course?
This is an FAQ for those who may find an unknown section of students in their Canvas course. Sometimes it may have people enrolled in it, and most often it is empty. This FAQ helps answer the questions: Why is this happening, and what do I need to do about it?
Answer
Currently, there is an error in the automatic process when creating new courses within Canvas. New courses might be created with the same SIS ID number as a course from before we switched to the Colleague/MU-HUB Student Information System. If this occurs, new courses get created on top of very old courses from 2016 or earlier) and may still have the section information of the old course. In most cases, there should be no users in those old sections (which you can check on the Sections tab of the Settings page):
If there are no users, you can ignore it completely, or you can click the X to delete it from your course.
If there are users, please contact the Educational Technology team (edtech@marian.edu).