Q. I've lost my library item....what do I do?
When library users lose an item (books, DVDs, etc.) there are a options for replacement. Users can return the item, purchase a replacement copy of the item (used copies are acceptable with librarian approval), or pay for the item directly at the Business Office. At the point when an item is declared lost, library staff will place an institutional hold on a student's account, as well as a hold on their library account.
When students have overdue fines greater than five dollars, a library hold will be placed, at which point no other items may be checked out until fines are paid at the Business Office. Institutional holds are created only when library items are deemed lost, typically two weeks after the due date.
If a user loses a PALShare item (item borrowed from our consortium partner), the library will be charged $75 for replacement, which will then be forwarded on to the user to recover costs.
We encourage users to check their library accounts frequently and/or contact library staff first so as to avoid any unnecessary trips to the Business Office (where all campus fiscal financial transactions occur). As mentioned in our automatically generated overdue emails, library users who return an item declared lost will have their replacement fee waived, but are still responsible for accrued overdue fees.